Thank you for choosing softpro.store for your shopping needs. If you encounter any issues with your purchase or are dissatisfied for any reason, please know that we are here to assist you. Given that our books are digital, typically in ePub or PDF format without DRM protections, returns may not be feasible. However, we value customer satisfaction and have implemented the following straightforward and generous refund policy:
- Duplicate Purchases: If you experience double charges or any similar issues, you can request a refund at any time.
- 7-Day Refund Policy: Within the first 7 days (1 week), if a product does not meet the description, is the wrong edition, or has formatting issues, we will provide a full refund.
- Mistaken Purchases: If you mistakenly buy a product and promptly inform us, we strive to refund 100% of the amount. This is handled on a case-by-case basis, taking factors like the timing of your notification and whether the product has been downloaded into consideration. (Please note that we do not tolerate scams.)
When requesting a refund, please contact us via email (preferred) or our live support. Provide details of the problem along with your order number and/or the email address used for the order. We aim to respond within a maximum of 24 hours, though it’s often much sooner.
Contact us via:
- Email: support@softpro.store
- Live Support: +1 (302) 956 9948
Thank you once again for shopping with us. Your satisfaction is our priority.